Deliver excellent customer service and support

Know who is living in our homes and understand their

expectations

Give tenants a voice and a role influencing service provision at every level

Keep customers informed about all aspects of their homes in ways that best meets their needs

Develop and support colleagues through commitment, investment and engagement

Enable a culture of high performance, responsibility, accountability, and recognition

Enpower colleagues to review progress and make improvements

Train and invest in colleagues to support to gain professional Qualifications

Invest in communities, services and quality housing

Know our homes and invest in our stock, ensuring the highest standards of safety

Work in partnership with our communities to develop an excellent maintenance service

Lead, develop and facilitate joint regeneration initiatives to support our diverse communities

Protect our financial strength and exercise the highest standards and good governance

Ensure effective financial management, and value for money for residents

Ensure equal access, value differences and provide a warm and safe environment to governance services and support

Remove barriers to governance understanding and involvement for colleagues and our customers